Privacy Policy - Click Courier

This Privacy Policy describes how Click Courier collects, uses, and shares your personal information when you use our website and services. By using Click Courier, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Account Information: When you register for an account (as a Business, Courier, or Admin), we collect your name, email address, password, and role.
Order Information: For businesses, this includes pickup and delivery addresses, contact names and phone numbers, package details (weight, dimensions, description, fragility), selected payment method, and calculated price.
Courier Verification Data: For couriers, this includes national ID number (CNIC/Passport), driving license number, vehicle details (type, model, license plate), bank account details (name, number, title), emergency contact information, profile photo, and uploaded documents (ID proofs, driving license, proof of address, vehicle registration). We also collect employment history and reference details.
Location Data: For couriers on duty, we may collect real-time location data to facilitate job assignment and tracking. For businesses, we collect specified pickup and delivery locations.
Payment Information: While we do not store full payment card details (processed by third-party payment gateways), we record payment method, transaction status, and amounts. For COD/COP, we record cash collection status.
Device and Usage Information: We automatically collect information about how you access and use our services, including IP address, browser type, operating system, pages viewed, and access times.
Communications: Records of your communications with us, including customer support inquiries.

2. How We Use Your Information

We use the collected information for various purposes, including:

To provide, operate, and maintain our services (e.g., creating orders, assigning couriers, processing payments).
To personalize your experience and improve our services.
To communicate with you regarding your orders, account, updates, and promotional offers.
To ensure the security and integrity of our platform, including identity verification for couriers.
To process transactions and manage billing.
To monitor and analyze usage and trends to enhance functionality and user experience.
To detect, prevent, and address technical issues, fraud, or illegal activities.
To comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We may share your information with third parties in the following situations:

With Couriers: When you place an order as a business, we share necessary pickup and delivery details (addresses, contact numbers, package description) with the assigned courier to facilitate the delivery.
With Businesses: When a courier is assigned an order, the business (sender) may see the courier's assigned status.
Payment Processors: For digital payments (Card, EasyPaisa, JazzCash), your payment information is shared with secure third-party payment gateways. We do not store sensitive financial data directly.
Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., hosting, analytics, customer support). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4. Your Rights

You have certain rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate personal information we hold about you.
Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe link in those communications.

To exercise any of these rights, please contact us using the information provided below.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Third-Party Links

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@clickcourier.delivery
By visiting this page on our website: www.clickcourier.delivery/contact (simulated)