Refund Policy

At Click Courier, customer satisfaction is our top priority. If you are not satisfied with our service, please review our refund policy below:

• Service Not Rendered: If your parcel was not picked up or delivered due to an error on our part, you are eligible for a full refund of the delivery charges.
• Delayed Delivery: If your parcel is delivered significantly later than the committed delivery window due to our fault, you may request a partial or full refund, subject to investigation.
• Damaged or Lost Parcels: In case of loss or damage to your parcel during transit, compensation or refund will be provided as per our Terms of Service.
• Refund Process: To request a refund, please contact our support team at support@clickcourier.delivery within 7 days of the incident. Provide your order ID and details for prompt assistance.
• Exclusions: Refunds are not applicable for delays or issues caused by incorrect address, recipient unavailability, force majeure, or circumstances beyond our control.

All refund requests are subject to review and approval by Click Courier. Approved refunds will be processed within 7 business days to your original payment method.

If you have any questions, please contact us at support@clickcourier.delivery.